Refund and Returns Policy

Refund and Returns Policy

Last Updated: [10.09.2024]

We strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines the terms under which returns, refunds, and exchanges are handled. Please read this policy carefully before making a purchase.

1. Returns and Refund Eligibility

You have the right to return physical products within 14 days of receiving them, provided that the following conditions are met:

• The product must be in its original, unopened packaging.
• The product must be in unused and re-sellable condition.

Please note that certain products are not eligible for return, as detailed in section 3 below.

2. Return Process

To initiate a return, please follow these steps:

1. Contact us via email at [info@gainzgalaxy.com] to notify us of your intent to return a product. Provide your order number and details of the product(s) you wish to return.
2. Once we approve your return request, you will be responsible for shipping the product back to us. The return shipping costs must be covered by the customer.
3. Upon receiving and inspecting the returned product, we will process your refund or exchange, as detailed below.

3. Non-Returnable Items

For health and safety reasons, the following products are non-returnable:

• HGH products (due to their perishable nature).

If you attempt to return these items, the return will not be accepted, and no refund will be issued.

4. Return Conditions

Returns will only be accepted if the following conditions are met:

• The product is returned within 14 days of receipt.
• The product is unopened and in its original packaging.
• The product shows no signs of use or damage.

We reserve the right to refuse any return if the product does not meet these criteria.

5. Return Shipping Costs

Customers are responsible for the shipping costs associated with returning a product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refund Options

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you can choose one of the following refund methods:

• Refund to the original payment method
• Store credit in the form of a coupon, which you can use toward future purchases.

Refunds typically take 5-10 business days to process, depending on your payment provider.

7. Non-Refundable Situations

We will not issue refunds under the following circumstances:

• If the product has been opened or the packaging has been tampered with in any way.
• If the return is initiated after the 14-day return window.
• For HGH products and other perishable items (see section 3).

8. Damaged or Incorrect Products

If you receive a product that is damaged or if we sent you the wrong item, please contact us via email as soon as possible. Provide the following details:

• Your order number.
• A description of the issue.
• Photos of the damaged or incorrect product.

In the case of incorrect items:

• We will arrange for the correct item to be shipped to you at no additional cost.
• You may be asked to return the incorrect product, but we will cover the return shipping costs.

In the case of damaged products:

• We will assess the situation based on the information provided, and we may offer a replacement or other compensation, depending on the circumstances. Compensation will be agreed upon individually.

9. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, or if you need to request a return or refund, please contact us at:

• Email: info@gainzgalaxy.com